Refund & Cancellation Policy

Last updated: 3 October 2026

1-day refund window: A routine refund request must be submitted within 24 hours (1 day) of the successful payment. After 24 hours, the payment is normally non-refundable.

1. Refund eligibility

For a new subscription or eligible service payment, you may request a routine refund within 24 hours of the successful payment. The request should include the registered account details and payment reference so the transaction can be verified.

2. After 24 hours

Once 24 hours have passed from successful payment, routine change-of-mind, non-usage, partial-usage, or cancellation requests are not eligible for a refund. Cancelling a subscription stops future renewal where applicable; it does not create a retroactive refund for an already completed payment.

3. Duplicate or incorrect charges

Duplicate charges, demonstrably incorrect charges, failed-payment reconciliation issues, or refunds required by applicable law will be investigated separately and are not excluded merely because 24 hours have passed.

4. How to request

Contact the support channel shown on the CallNexaCRM website from your registered details and provide the payment date, amount, transaction/UTR reference, and reason for the request.

5. Processing

If a refund is approved, processing time may depend on the payment method and banking/payment-network timelines. The service does not control delays caused by the bank or payment provider after an approved refund is initiated.

6. Policy updates

This policy may be updated as the service evolves. The version displayed on this page at the time of the relevant transaction should be reviewed together with the applicable Terms.

Nothing in this policy limits rights that cannot legally be waived under applicable law.